Thank you for choosing stramtineshop. We want your shopping experience to be smooth and satisfactory. Please review our return and refund policy below.

eligibility for returns

  • We accept returns for items shipped to the United States, Canada, and the United Kingdom.

  • To be eligible for a return, items must:

    • Be in new, unused condition

    • Have original packaging intact

    • Include proof of purchase

return window

  • Returns must be initiated within 30 days of delivery.

how to initiate a return

To start a return, fill out the contact form on our Contact Us page or email support@stramtineshop.com with the following details:

  • Order ID

  • Full Name

  • Email Address

  • Phone Number

  • Pictures of the item

Our customer support team will review your request. If approved, we’ll send you a prepaid shipping label. Pack your item securely, attach the label, and send it back.

item condition

  • Returned items must be unused and in original packaging.

restocking fees

  • We do not charge any restocking fees.

defective items

  • If you receive a defective item, we will replace it or provide a full refund with no fees.

refund process

  • Our team will inspect all returned items.

  • You’ll receive updates about your refund status.

  • If approved, your refund will be issued promptly to your original payment method (PayPal).

contact us

For any questions or concerns about this policy, contact our customer support:

policy changes

We may update this policy at any time without prior notice. The latest version is always available on our website.

Thank you for shopping with stramtineshop. We appreciate your trust in our products and service.